- June 19, 2020
- Posted by: Marketing
- Category: Business plans, Innovation, Voip
How can VoIP phone systems help your business overcome communication challenges?
Regardless of the size of your business, you’re most likely very aware that communication is a key component to success. This is one reason why business VoIP has been making such huge strides in recent years due to its focus on how to overcome communication challenges.
This may seem like a simple solution, but the truth is that it’s been a long time coming as the technology has grown by leaps and bounds. That’s why we’re going to discuss how VoIP phone systems can help your business overcome communication challenges to help you ensure success within your industry.
High Call Volume, But No Budget for a Receptionist
When business is going well, it’s not unusual for phone calls to start rolling in. Unfortunately, this can get overwhelming quite easily if you’re not at the financial point where you can hire a full-time receptionist to handle the influx. VoIP phone systems are able to solve this problem with an auto attendant functionality, which allows you to create an automated menu that will assist many of your customers’ needs and get them to the right place more quickly.
Scaling Your Phone System is Proving Difficult
As your business grows, so will your need for an expanded communications network. With a traditional phone setup, upgrading can be both time-consuming and costly because of the complexity and hardware involved. Since VoIP phone systems are located mostly in the cloud, even large expansions can be done by increasing the capacity of the network and adding the number of phones that are required. This means you can plan ahead without letting the expansion details slow you down.
Employees Have Become Increasingly Mobile
When discussing how to overcome communication challenges, the fact that employees have become increasingly mobile is definitely a huge sticking point. These days, customers expect workers to be able to tend do a task without being tethered to their desk, but many people don’t understand that this can still be quite difficult with a traditional phone system. A VoIP business phone service has features such as Find Me / Follow Me that allow employees to always be connected while serving a customer’s request.
Travel Expenses Getting Out of Control
Despite the fact that a VoIP phone system provides video chat functionality, many businesses continue to shell out tons of cash for travel expenses. In most situations, this is absolutely unnecessary because business with clients can usually be done remotely. VoIP ensures a high level of quality while saving your business money that would typically be spent on hotels, car rentals, meals, and more.
Remote Workers Unable to Stay Connected
When the coronavirus began shutting down businesses, owners and managers were clamoring to figure out how their employees could work remotely. This caused a lot of problems with some companies due to connection issues, which didn’t surprise business VoIP providers at all. If you’re considering the use of remote workers in the future or would at least like to be prepared for the possibility, VoIP is the best choice.
Repairs and Downtime Have Become an Issue
Traditional phone systems have definitely served businesses well over the years, but with so many moving parts, expensive repairs and downtime have become commonplace. With VoIP primarily existing in the cloud and having very little hardware, repairs are almost non-existent. If you choose a hosted solution, where the network is monitored at all times by your VoIP provider, you won’t have to worry about communication issues or downtime.
Contact Onyx VoIP Services to Learn How to Overcome Communication Challenges
Onyx VoIP Services has been learning how to overcome communication challenges for many years and we’ve learned a lot during that time. Our staff understands what a business VoIP phone in Tampa can mean for the quality of your company. If you’d like to learn more about VoIP phone systems in Tampa and how we can take your business to the next level, give us a call at (855) 565-6699 to schedule a no-cost consultation.