Privacy Statement Regarding Customer and Online User Information
The Privacy Statement Regarding Customer and Online User Information applies to Onyx VoIP (ONYX VOIP) and its corporate affiliates, but not to those ONYX VOIP corporate affiliates that have published their own privacy and security statements. This privacy statement also does not apply to the websites of our business partners or to any other third parties, even if their websites are linked to our website. We recommend you review the privacy statements of the other parties with whom you interact.
This privacy statement governs personal information we collect from our customers and online from our website users (“you”), through ONYX VOIP products, services, software, websites, contacts, or our relationship with you.
For the purposes of this privacy statement, “corporate affiliates” means any entity or joint venture that is wholly or partially owned or controlled by Onyx VoIP “Business partners” means any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services, or information. “Personal information” means information which identifies you, such as your name, telephone number, and email address.
Information we collect
We may ask you to provide personal information when you:
- Use our website;
- Request quotes, services, support, or information;
- Place orders for products or services;
- Participate in surveys, sweepstakes, or other promotional activities;
- Subscribe to newsletters, promotional emails, or other materials;
- Apply for a job, submit your resume/CV, or create a candidate profile; or
- Contact us.
Information we may request includes your email address, name, home address, and telephone number. If you make a purchase, we may ask for your credit card number and billing information. We may also ask for your Social Security number and other data to process your credit or financing request. Job applicants may be requested to provide information such as educational background, employment experience, and job interest. We may also collect demographic information, such as your business or company information, age, gender, interests, preferences and favorites. Forms that you may fill in will indicate whether information requested is mandatory or voluntary.
We may collect information about your visits to our websites, including the pages you view, the links and ads you click, search terms you enter, and other actions you take in connection with the ONYX VOIP websites and services. We may also collect certain information from the browser you used to come to our website, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and to which URL you browse away from our site if you click on a link on our site.
To offer you a more consistent and personalized experience in your interactions with ONYX VOIP, information collected through one source may be combined with information obtained through other ONYX VOIP resources. We may also supplement the information we collect with information obtained from other parties.
Some ONYX VOIP services may be co-branded and offered in conjunction with another company. If you register for or use such services, both ONYX VOIP and the other company may receive information collected in conjunction with the co-branded services and may use the information according to each company’s privacy statement and other agreements with you.
How we use personal information
ONYX VOIP uses your personal information to:
- Deliver the services and support, or carry out, the transactions you have requested;
- Send communications to you, such as product safety information, your transactions status (for example, order confirmations), information about products and services available from ONYX VOIP and its corporate affiliates, promotional offers, and surveys;
- Customize, analyze, and improve our products, services (including the content and advertisements on our website), technologies, communications and relationship with you;
- Enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you;
Prevent fraud and other prohibited or illegal activities;
- Protect the security or integrity of the website, our business, or our products or services; or otherwise, as disclosed to you at the point of collection.
Personal information collected may be stored and processed in the United States or any other country in which ONYX VOIP or its corporate affiliates, subsidiaries or agents maintain facilities, and by using ONYX VOIP products and services (including our website), you consent to any such transfer of information outside of your country.
Disclosing personal information
We may share your personal information with corporate affiliates to carry out transactions you request or to make our business or that of our corporate affiliates more responsive to your needs. We may also disclose your personal information in connection with law enforcement, fraud prevention, or other legal action; as required by law or regulation; or if ONYX VOIP reasonably believes it is necessary to protect ONYX VOIP, its customers, or the public. In addition, we may share your personal information with business partners that help ONYX VOIP carry out transactions you request or that help ONYX VOIP to customize, analyze, and/or improve our communication or relationship with you, and then only with business partners who share ONYX VOIP’s commitment to protecting your personal information. Except as described above, we will not disclose your personal information to third parties for their own marketing purposes unless you have provided consent.
How you can access that information
ONYX VOIP wants to help you keep your personal information accurate. To view or edit your personal information please contact Onyx VoIP at 1 (855) 565-6699 to update your customer account or marketing lead information by identifying yourself as a potential customer, past customer or current ONYX VOIP Customer.
How we secure your information
ONYX VOIP is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure, such as encryption, passwords, physical security, etc. While we strive to protect your personal information, ONYX VOIP cannot ensure or warrant that the personal information or private communications you transmit to us will always remain private, and you do so at your own risk.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.
We will not require you to transmit your SSN on the Internet unless the connection is secure, or the SSN is encrypted, or require you to transmit your SSN to access a website without requiring additional authentication.
Collection and use of children’s personal information
ONYX VOIP takes children’s privacy seriously. We do not knowingly collect personal information from children under the age of 13 through our websites.
If you are under 18 years of age, please do not submit any personal information through our websites without the express consent and participation of a parent or guardian.
ONYX VOIP web sites use ONYX VOIP and third party “cookies” to enable you to sign in to our services and to help personalize your online experience. A cookie is a tiny piece of text asking permission to be placed on your computer’s hard drive. If you agree, then your browser adds the text in a small file.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of ONYX VOIP web sites and services that depend on cookies.
How we use web beacons
ONYX VOIP or third parties with whom we have contracted, or sub contracted, may use web beacons on our web site, in our emails, in our advertisements on other web sites, or in our advertisements in others’ emails. Similarly, third parties whose content or ads appear at Onyxvoip.com, or whose emails Onyxvoip.com sends to our users, may also place web beacons in their ads or emails for purposes of measuring the effectiveness of the content, ads, or email.